Here to help, Let us know in email if you dont see the answer to your question below.

FREQUENTLY ASKED QUESTIONS

What is Cut-to-order?

Cut to order is ordering a fresh cut straight from the farm. Because this is fresh cut, it will require 2-3 weeks of drying depending on the local climate and we make cuts at the farm 1-2 times per week usually. Super thick and chonky cuts will take longer than the standard drying times so please keep this in mind when ordering. If you see a plant both being offered under cut to order and cuts available to ship, then we already have a cut available to ship and the lead times above do not apply.

How long will it take to ship?

We ship twice a week. Orders in the Cut-to-Order Section will require 2-3 weeks of drying on top of the weekly shipping schedule.

Where do you ship?

USA and others at buyers risk, please email me if you want an international order.

Will I get a tracking number?

Yes once the order is packed you will get an automated email with tracking. Emails are required for tracking.

Where is medicactus located?

Southern California

Who is medicactus?

We are a family of people working to help spread cacti and succulents to the world!

What is the return/exchange policy?

We do not offer returns or exchanges, but please reach out as soon as possible if you have any issues during shipping or have general questions.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

info (at) medicactus.com