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Shipping, Refunds & Returns

Our promise 🌵

Every plant, cutting, and seed order leaves our Southern California farm healthy, inspected, and packed by hand. We’re a small family operation — we would never ship a plant we wouldn’t be excited to receive ourselves.

Hard-grown outdoors, on purpose

Our cacti are raised outdoors in full Southern California sun — not pampered in a greenhouse. That’s what makes them tough, well-colored, and ready for real conditions. It also means a plant may show the normal character of outdoor life: old, healed bug bites, sun stress, corking, or minor scuffs. These are badges of a hardened, field-grown cactus — not defects — and they’ll grow out with time. Cut-to-order cuttings arrive with a dried, calloused cut end: that’s exactly how a properly prepared cutting should look.

An unhealthy plant never ships. Period.

Transit

Once your box leaves the farm, it’s in the carrier’s hands. We can’t control — and can’t be responsible for — what happens in transit: extreme temperatures along the route, rough handling, damage, or delays. Please consider the weather in your area when ordering; in colder months we recommend adding a heat pack to your order. International orders ship entirely at the buyer’s risk.

Something wrong when your order arrives?

  1. Photograph the box, packaging, and plants the day of delivery — even if all looks fine.
  2. Email your photos and order number to in**@********us.com within 72 hours of delivery.
  3. We’ll respond quickly. We can’t always replace an item — many of our plants are one-of-a-kind collector pieces — but reach out and we’ll do our best to work something out, whether that’s a replacement, store credit, or another fair fix.

Refunds

Refunds aren’t automatic — our first step is always to work out a fair fix with you directly. Refunds to the original payment method are issued at our discretion.

Branded gear & merch

Unworn, unused gear can be returned within 14 days — email us first; return shipping is on you, and we’ll refund or credit once it’s back.

Changing or canceling an order

Contact us as soon as possible — orders can be changed or canceled any time before they ship (for cut-to-order items, before the cut is taken from the mother plant).

Questions? in**@********us.com — a real human from the farm answers.